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"A framework to simulate how customers experience your product, especially the moments of confusion." - Source
On the 'books read' section of Ev Williams' GoodReads profile. |
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"About usability and making software and user interfaces that are friendly to people." |
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"The single best book on usability I've ever read." |
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Malcolm Gladwell mentioned reading 'all of Lee Child’s books' in the 'Tools of Titans' book. |
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"A framework to simulate how customers experience your product, especially the moments of confusion." |